Refund Policy

We want every customer to be happy — and we've built this policy to be fair to genuine customers while protecting against abuse.

Try before you buy

Utopia Tivi Gold is a digital service that activates immediately, so we provide a free trial to let you confirm it works on your devices before you pay. We strongly recommend using it. Because access is granted instantly and cannot be "returned", purchases are final except as set out below.

If something isn't working

If you have trouble activating or using your subscription, contact support first — the vast majority of issues (setup, apps, buffering, device settings) are resolved quickly at no cost.

When a refund applies

If we are genuinely unable to deliver the service to you and support cannot resolve it, contact us within 7 days of purchase and we will review your request and, where appropriate, issue a refund or store credit for the unused portion.

When a refund does NOT apply

Change of mind after the service has been activated or used.
Issues caused by your own internet connection, ISP, hardware, or third-party apps.
Accounts sharing, reselling, or otherwise breaching our Terms.
Cases where a free trial was available and not used to test compatibility.
Partial/unused time on an otherwise working subscription.

Chargebacks

Please contact us before opening a payment dispute — we can almost always resolve issues faster directly. Filing a chargeback instead of contacting us is treated as a breach of our Terms: it results in immediate account termination, and we contest illegitimate disputes with our access and delivery logs.